Support

Crucial Web Hosting offers professional system administration 24 hours a day, 7 days a week. Technical Support is provided through our ticket system.

If you have a server-side need, like a missing library or module, then please submit a ticket so that we can promptly take care of you.

If A Service Is Down

Our support staff and Systems Administrators have automatically been alerted, so there is no need to file a support ticket. Please hold tight: we are working on it!

Already A Client?

If you're a client of Crucial Web Hosting looking to submit a billing or help request, you can do so from the account center.

Pre-Sales Questions?

If you have a sales question or general inquiry, please submit a ticket requesting assistance and we'll immediately be at your service.

Response Time

We do our best to immediately respond to and fix any problems that you might be having. Our average wait time for a ticket response is 15-45 minutes, but can take longer depending on the number of tickets.

Sales & Billing Hours

Monday - Friday 6am - 6pm
Saturday 9am - 6pm
Sunday Closed

All times are MST (GMT-7). Billing and sales are closed on major holidays.